Support
Last updated: 24 October 2026
Contact us
Email [email protected]. If it's about your account, write from the email address your account uses, so we can find it.
Membership
Cancel
Memberships are billed by Google Play or the App Store, so you cancel there: in Google Play, Payments & subscriptions → Subscriptions; on an iPhone, Settings → your name → Subscriptions. You keep membership until the end of the period you've paid for. Deleting the app or your account doesn't cancel it.
Restore purchases
New phone, or membership missing? Sign in to your account in Oathset, open the membership screen and tapRestore purchases. Use the same Google or Apple account you bought it with.
Refunds
Refunds go through Google Play or the App Store, under their refund policies. That doesn't limit your rights under consumer law: if something is wrong with your membership, you can also contact us.
Report a player or a name
In the app, tap the player's name (in a guild message, a whisper or the guild village) and chooseReport. You can report a message, a name or a rally cry. You can also block them, so nothing of theirs reaches you. Someone on the team reads every report within 48 hours.
You don't need an account to report illegal content. Email[email protected] with "Illegal content" in the subject, saying what it is and where in Oathset you saw it.
Your data and your account
- Delete some of your data and keep your account.
- Delete your account and everything in it.
The fine print
Sobosoftware Ltd., 19 Royal Road, Massey, Auckland, New Zealand